Technical Support

BPC Technical Support

Get guided help with MVHR, MEV, filters, controls, ducting, airflow, product identification and safe first checks. For wiring, commissioning or internal faults, BPC technical support should confirm.

BPC Technical Help · AI powered

Hi, I’m Technical Bernie. How can I help?

Tell me what is happening in your own words. I’ll try to help first. If your enquiry needs the BPC technical team, I’ll open the support details for you after we have worked through it.

For a new-system design or quotation from plans, I’ll point you to BPC’s Free Estimate service instead of raising a technical ticket.

Technical Bernie

Ask Technical Bernie

Start by telling me what you need help with. I will answer first, then you can either continue troubleshooting with me or raise a BPC technical support ticket.

Hi — how can I help today? Tell me what is happening and I’ll try to help first. If it needs the BPC technical team, I’ll help you continue into a support ticket. If you are looking to send plans for a new-system design or quotation, I’ll point you to our Free Estimate service instead.

Technical Bernie provides guidance from BPC product information and technical resources. For safety-critical, internal electrical or product-specific work, BPC technical support or a qualified installer should confirm.

Show Bernie a photo or PDF Optional — attach a data label, controller screen, fault light, product photo, wiring diagram or PDF, then send your message as normal.

Attach Up to 5 files. JPG, PNG, WebP or PDF. Images up to 8MB each; PDFs up to 20MB each.

BPC technical support

Tell BPC what you need help with

Fill in the key details below and we’ll prepare them for the BPC technical support team. Skip anything you’re unsure about.

Which product is this about? Optional for general questions

What would you like help with?

Tell us what you need help with

Add extra diagnostic details optional

Power / display status What have you already checked?

Photo or PDF Optional A product label, controller screen, fault light, manual page or part photo can help the BPC technical team investigate. Up to 5 files.

BPC Technical Support

Submit this to BPC technical support

Your Technical Bernie conversation has been carried into the ticket. Add your contact information, check the details, and attach any photos, videos or PDFs that will help the technical team.

Attachments: If you added a photo or PDF with the support details above, please attach it again here before submitting. Browsers do not allow one file input to be copied into another automatically.

Technical Support Ticket

First Name * Last Name * Phone Email * Subject * Order/Invoice Number Purchase Date Product with issue Power / Display Status What have you already checked? Description Check your support details below and add anything else you want the team to know. Your Bernie conversation is linked separately.

Attachments

You can upload up to 5 files, including useful photos, videos or PDFs. Each file can be up to 20MB.

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BPC Ventilation · Free project support

Not sure which ventilation system you need?

Send us your floor plans for a free ventilation estimate and residential layout guide. Our team will review your project and help you choose suitable MVHR or MEV equipment for your property and budget.

Free estimate & layout guide
Independent advice across brands
Lifetime technical support with every system sold

Send plans for a free estimate

Upload your drawings and project details to get started.

Free residential layout guides cover airflow requirements and unit and valve location guidance. Full ducting route planning is a separate service. Layout guides are not available for commercial projects.

BPC Ventilation · Complete system price promise

Got a quote? We’ll beat it.

Before you buy elsewhere, send us your complete MVHR or MEV system quote. We will beat it on a like-for-like basis, comparing the unit, ducting and required components together.

We will beat like-for-like complete system quotes
Unit, ducting & system components compared
Lifetime technical support with every system sold

Send your quote — we’ll beat it

Upload your complete system quote to get our better offer.

Our price promise applies to complete ventilation system supply quotes, including the unit, ducting and required components. We compare matching specifications and quantities, including VAT and delivery. Unit-only quotes are excluded.