Technical Support

BPC Technical Support

Get guided help with MVHR, MEV, filters, controls, ducting, airflow, product identification and safe first checks. For wiring, commissioning or internal faults, BPC technical support should confirm.

Technical Bernie

BPC Technical Help · AI powered

Hi, I’m Technical Bernie. How can I help?

Ask me a ventilation question for a quick answer, or give me a few support details if you need BPC to take a closer look.

Not sure which to choose? Ask Bernie first — if BPC technical support is needed, you’ll be offered the option to raise a ticket with the conversation carried across.

Technical Bernie
Ask Technical Bernie

Ask Technical Bernie

Ask a technical question in your own words. Product names, model numbers, photos and PDFs can help, but you do not need to complete a form first.

Ask Technical Bernie
Hi — how can I help today? You can ask me a quick technical question straight away. If you know the product or model, include it, but don’t worry if you don’t. If your enquiry needs a BPC technical support ticket, I can help prepare that from our conversation.

Technical Bernie provides guidance from BPC product information and technical resources. For safety-critical, internal electrical or product-specific work, BPC technical support or a qualified installer should confirm.

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