Shipping policy

ORDER PROCESSING:

Please allow 1 working day to process your order. Expect an email within 1 further working day to let you know your order is on the way!

STORE PICKUP -  

8 Redlands Road
Larne
Co. Antrim
Northern Ireland
BT40 1AX

Orders can be picked up daily, from 09:00am. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY  

We do not offer our own local delivery service

FLAT RATE SHIPPING  

Orders are generally shipped within 1 working day of you placing an order using [Royal Mail/DPD/Fed Ex/Pallet Delivery Contractor]. Flat rate shipping fee of £10 applies to all regular package size orders (Below £100) shipping to all locations within the UK and Ireland/Northern Ireland. We do not ship outside of UK and Ireland/Northern Ireland at this time.

For large orders (Total weight over 30kg) that require a pallet service delivery and cost below £100, a flat pallet rate shipping fee will apply of £88.

Some posts codes are exempt from the flat rate service and may cost additional.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

INTERNATIONAL SHIPPING:  

We currently do not offer international shipping but we plan to implement this in the near future.

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. BPC Ventilation Ltd is not responsible for these  charges if they are applied and are your responsibility as the customer.  

REFUNDS, RETURNS AND EXCHANGES  

We accept returns up to 14 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the original shipping costs to us.  In the event that your order arrives damaged in any way, please email us within 24hrs of receiving the order at customer-service@bpcventilation.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at customer-service@bpcventilation.com